Refresh Revive Renew Privacy Policy & Online Services Usage Policy
We are required by Articles in the GDPR General Data Protection Regulations to provide you with transparent information on the data we collect about you.
We use Wix.com software for our online services such as:
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Online Appointments System
We collect certain information listed below so you can have your own online account this means that we can provide you with an array of online capabilities listed above. If you would like your online account to be deleted please contact us by the website or in writing and please put as the subject heading, (Delete my Website Account Request) along with the information on the bullet points below we will then get back to you as soon as possible to confirm you would like to delete your online account. Then we will confirm to you that your online website account has been deleted through an email or through a Whatsapp message or an iMessage.
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Your name
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Your email address
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Your telephone number
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Your address
When you attend the clinic or we visit you at home, as part of the consultation process, we will collect personal information. This will include:
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Your full name and date of birth
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Your email address
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Your mobile telephone number
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Your gender
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The reason you have chosen to have the treatment and a record of any upcoming events you may have
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Your medical history including smoking and alcohol history
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Your current medications including any prescribed, over the counter or recreational drugs
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Your personalised treatment plan
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Signed electronic consent forms
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Pre and post-treatment photographs
We need to collect and record information about you in order to provide safe and effective treatment. You could be put at risk if we do have relevant, accurate and up to date information about you. At each consultation, we will ask you to update any changes to your personal details or medical history. We will need to take before and after photos of your treatments for insurance purposes and will only be used for marketing on social media with your signed consent. No photos will ever be used without your prior consent. Your records will be retained for a minimum of 5 years and reviewed prior to deletion.
When receiving treatment at Refresh Revive Renew all our data collection is done using a business iPad and all data is stored on a password protected software system called ‘iClinician’. Only Dr Dane Lucas and Isabel Daniel have access to these records. Pre and post-treatment photographs are taken using this software and are not stored on the iPad camera roll.
Your information may need to be shared with other professionals involved in the provision of your care. Information will only be shared if there is a genuine need for it to be, such as post-treatment complications or advice on the best course of treatment for you and you will always be informed if we need to seek further advice. Information shared with other health professionals will be done so in a secure and confidential manner. This will be an extremely rare event.
Dr Lucas completes all prescriptions for all clients for prescription only medications- such as Botox and Azzalure. We use a range of nominated pharmacies called Church Pharmacy, New line pharma and health xchange pharmacy. If you are receiving prescription only medications then your data including your name, address and date of birth will be written on the prescription and shared with the pharmacy.
We may contact you to notify you regarding your treatment, to troubleshoot problems with your payments, to resolve a dispute, to poll your opinions through surveys or questionnaires and to send updates about our company. For these purposes, we may contact you via email, telephone, text messages, and mail or through WhatsApp, iMessage, Instagram, Facebook Messenger.
If you don’t want us to process your data anymore, please contact us at info@refreshreviverenew.com or send us postal mail to:
The Refresh Lounge
3 Cobblers Yard
London Road
Alderley Edge
SK9 7DZ
This is the address for the data controller of the business also.
You have a right to complain to the Information Commissioner's Office, you can use this link: https://ico.org.uk/global/contact-us
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.